The front-desk system for local businesses
Every call answered live. Every text and email replied to. Every appointment marked in your calendar with no double bookings, every reminder sent, every payment followed up. It all runs inside the Ace system, day and night. Your team keeps the human part: the work, and the customer in front of you.
No lunch breaks. No sick days. No payroll.
Illustration
Your calls & data stay private. Calls are handled securely, your data is never sold, and calls are recorded only with a disclosure to the caller. Privacy policy
Listen to Ace take a late-evening call for a fictional salon: hours, a price, a Saturday booking, and an honest answer when the caller asks if it’s a real person. Both voices are AI.
See how it works
The Ace System
Every inquiry moves through the same path, in order, without waiting for someone to be free. Nothing falls between steps because there are no hand-offs.
Every call is picked up live, in your business’s name, day or night.
Every text message, email and DM gets a reply within minutes.
The right questions are asked before anything is booked.
Each slot is checked against your live calendar before it’s confirmed, then logged there with notes.
Confirmations and reminders go out on schedule, so the slot holds.
Open invoices, deposits and balances are followed up politely, with your own payment link.
No-shows, cold leads and happy customers each get the right follow-up.
One plain-English report each week. Anything unusual is flagged to you.
Setup
We connect Ace to your existing calendar, booking and customer tools during setup — no switching software.
Don’t see yours? We’ll check it on your demo call.
Division of labor
A clear line. The repetitive, time-sensitive work moves into Ace. The part your customers come for stays with you.
That is the whole job description now.
Reporting
Each Monday you get one short report: what came in, what was booked, what was paid, what was recovered, and the few items that need a decision from you. No dashboard to check, no logins to remember.
Needs your decision (2)
Estimate
Move the sliders to match your business. This is a rough estimate, not a promise of results.
Your own dedicated line
Your customers keep calling the number they already know. When you can’t pick up, the call goes to your own Ace line, and it sounds like your front desk.
Every business gets its own line, set up just for you. Never shared with anyone else.
“Thanks for calling Bella’s Salon.” Your callers hear your business, not ours.
Missed, busy or after-hours calls forward to your Ace line automatically. Nothing to reprint, nothing to announce.
Your services, hours and prices are set up in advance, so it answers questions like your best receptionist.
A text or email after each call: who called, what they needed, and what was booked.
Example · Bella’s Salon
“Thanks for calling Bella’s Salon, how can I help you today?”
New booking: Thursday 3:00, color and blowout. Asked about parking, answered.
How it works
One short call from you. We do the rest.
A 10-minute call: your services, hours, prices, policies and how you like to sound.
We build it and connect your calendar. You hear test calls and approve every script before it goes live.
Keep your number. Missed, busy and after-hours calls go to Ace, and you get a summary of every call. Your first weekly report arrives in week one.
Setup is usually done within a few days of our first call. Book a 10-min call
Pricing
Month-to-month, cancel anytime.
Founding clients: the first 10 businesses get free setup and their first 2 weeks free.
$297/ month
The core front desk for a single location.
$497/ month
The full system, every stage switched on.
Every plan includes My Ace, a simple page where you update your hours, prices, services and greeting whenever something changes. No waiting on us.
Month-to-monthCancel anytimeNo contractFree setup for founding clients
Security & privacy
Your phone number, inbox, calendar and customer list stay yours. We connect to them; we don’t take them over.
We use names, contact details, appointment times and invoice amounts. We don’t need medical or clinical records, and we never take card numbers.
Your customers’ information is used only to serve your customers. It is never sold or used to market anything else.
Disconnect whenever you like and ask us to delete your data. Customers who reply STOP are never texted again.
FAQ
Ace is an AI, not a person, and it never pretends to be one. It speaks naturally, in your business’s name and in a tone you approve. If a caller asks, it says plainly that it’s an AI assistant.
Yes. Calls forwarded to your Ace line are answered live, day or night, in your business’s name. Callers can book, reschedule or get answers; anything that needs a person is passed to you with notes.
It doesn’t guess. Ace takes a clear message (who called, their number and what they need) and texts it to you right away, so you can call back. Complaints, special requests and anything unclear are flagged to you the same way.
No. Keep your number; we forward missed calls to your private Ace line. Your email, calendar and booking tool stay the same too.
Usually within a few days of our first call. It depends on what you’d like connected, and we’ll give you a realistic date on the call.
One 10-minute call and a short review of the scripts before go-live. We do the configuration. After that, you can change hours, prices, services and your greeting yourself in My Ace.
There’s no per-call price. Ace is a flat monthly plan: Starter is $297 a month and Pro is $497 a month. We’ll go over your call volume with you on the demo.
Yes, anytime. Plans are month-to-month with no contract.
Calls are handled securely, and your customers’ details are used only to run your front desk. They are never sold. Calls are recorded only with a disclosure to the caller, and you can ask us to delete your data anytime. Details are in our Privacy Policy.
Before any appointment is confirmed, the system checks the slot against your live calendar. If the time is taken, the customer is offered the nearest open times instead. Every confirmed appointment is then marked in your calendar right away, so the next check sees it.
The system sends polite reminders for open invoices, deposits and balances, using the payment link or method you already use. Money goes straight to you; Ace never handles payments.
In most cases, yes. During setup we connect Ace to your calendar and booking tools so appointments land where you already look. If your system can’t connect directly, Ace sends bookings to you by text or email.
A 10-minute call is all it takes to see your business running on Ace. Tell us where to reach you.
We’ll confirm your 10-minute call by email, usually within one business day. Keep an eye on your inbox.
Live demo line Coming soon
Or write to hello@acefrontdesk.com